The UX Industry's Achilles Heel

Vivianne Castillo

Short talk - in English

For an industry that prides itself on being experts in valuing and understanding people, the UX Research Industry needs to pause and acknowledge how much they talk about empathy & human-centered design in comparison to how little they talk about the challenging personal work necessary to achieve it. In order to be truly human-centered and empathy-driven in our work, we need to own our ethical and professional responsibility for the experiences we create and the detriment that can follow if we fail to address the role of bias, privilege, and shame in the experiences we help create.

Dr. Brene Brown once said, "You have comfort and you have courage, but you can't have both at the same time. Choose.” By the end of this talk the audience will find themselves pursuing courage over comfort in both the professional and personal space of their lives.